Contact Page
Contact Our Local Team
Whether someone has died, you are considering funeral options or you simply need clear information, our experienced team is here to help.
Our telephone support line is available 24 hours a day when someone has died or immediate assistance is required.
How can we help?
Complete the form below and a member of our team will respond as soon as possible. For urgent assistance, please telephone us instead.
Has someone died?
Call our support line and a member of our team will explain what needs to happen next. We can guide you whether the death has occurred at home, in a hospital, in a care home or elsewhere.
Clear guidance from the first conversation
Our team will make the process as straightforward as possible and explain each stage before any arrangements are confirmed.
We Listen
We will ask a few necessary questions, listen to what your family needs and establish how we can best help.
We Explain
We will explain the funeral options, what each package includes, the costs and the practical arrangements.
We Support You
Once instructed, our local funeral team will take care of the arrangements and keep your family informed.
Our contact address
19-21 New Road
Willenhall
West Midlands
WV13 2BG
This is our administrative and postal address. Please contact our team before travelling so that we can ensure the appropriate person is available to assist you.
Supporting families across Staffordshire
We arrange direct cremations and attended funeral services for families throughout Staffordshire and many surrounding communities.
Contact us with the location of the person who has died and we will confirm the arrangements available.
Contacting our funeral team
Answers to some common questions about contacting us and receiving help.
Can I call outside normal office hours?
Yes. Our telephone support line is available 24 hours a day when someone has died or immediate assistance is required.
General administrative enquiries received outside office hours will be handled by the appropriate team member as soon as possible.
Do I have to make a decision before calling?
No. You are welcome to telephone us simply to ask questions and understand the available options. There is no obligation to proceed.
How quickly will you respond to my message?
We aim to respond to online and email enquiries as soon as possible during normal office hours.
If the matter is urgent or someone has recently died, please call 0800 158 3659 instead of waiting for an online response.
Can arrangements be made by telephone?
Yes. Many direct cremation arrangements can be completed by telephone, email and online. Our local team will explain the documents and information required.
Can I ask about all three funeral options?
Yes. We can explain the £995 Direct Cremation, the £2,495 Essential Farewell and the £2,895 Traditional Farewell, including what each option provides.
Speak with our local funeral team
We will listen, answer your questions and explain the next steps clearly. There is no obligation to make an immediate decision.